How to downgrade your plan or request a refund
You can downgrade your subscription plan or request a refund for your prepaid year if you need to reduce your service level or cancel your subscription. This includes situations where you were charged despite believing you had already canceled or paused your subscription.
How to downgrade your plan
To downgrade your plan (such as changing from yearly to monthly):
Self-service downgrade
Follow these steps to downgrade your plan:
Go to your post bridge dashboard
Click on your name in the bottom left corner
Select 'Billing'
Choose your preferred plan option
If the system doesn't allow you to switch plans, you may need to contact support to reset your account data. After the reset, you can sign up for your preferred plan from the pricing page.
Contact our support team through the help center (click the 'Contact Us' button)
Specify whether you want to downgrade your plan or request a refund
If downgrading, include your preferred new plan level
If requesting a refund, specify the reason for your request
If you were charged despite believing you canceled or paused, mention this in your request
If you need help with downgrades or want to request a refund, contact our support team:
Our support team will:
Process your downgrade or refund request
Calculate any applicable refund amount for downgrades or prepaid periods
Apply the refund to your original payment method
Confirm your new plan details
Refund policy
Refunds are typically processed only in a 7 day window with no questions asked. If you request a refund within this window you will be refunded 100% of your cost.