Double charges and duplicate subscriptions can happen for different reasons, but our support team can quickly investigate and resolve these billing issues for you.
Double charges from multiple accounts
Double charges typically occur when you sign up with multiple email addresses. This creates separate accounts that each charge your payment method.
Our support team can investigate other email addresses you may have used to find the duplicate account. Once found, we can refund the extra charge and cancel the subscription on the duplicate account.
Duplicate subscriptions from system faults
Sometimes duplicate subscriptions occur due to a system fault. This means you end up with two active subscriptions that could result in double charging.
Our support agents can identify and cancel one of the subscriptions to prevent any double charging from occurring. We will refund any duplicate billing events.
How to get help
If you notice double charges or duplicate subscriptions on your account, contact our support team immediately: [email protected] . Include the following information:
All email addresses you may have used to sign up
Your account details and subscription information
Details about the charges you're seeing
Our support team can investigate your account and resolve billing issues quickly. Don't worry - we'll make sure you're only charged once for your subscription.