This guide helps you resolve the common issue where you've paid for a premium or pro account but can't access the paid features.
Problem description
If you've been billed for a premium or pro account but your account doesn't show the upgrade, you're likely logged in with a different email address than the one used for billing. Your subscription is tied to the specific email address you used when purchasing.
Solution steps
Follow these steps to regain access to your paid account:
1. Check your billing email address
Look at your payment confirmation emails or invoices to find the email address associated with your subscription. This email will show which account has access to the premium or pro features.
2. Try logging in with other email addresses
Log out of your current account and try signing in with any other email addresses you may have used. This includes:
Personal email addresses
Work email addresses
Alternative email accounts you might have forgotten about
3. Ensure you're using the correct email
Make sure you are signed in with the email address that matches your billing information. Your subscription access is only available on the account associated with your payment.
Check your email inbox for the payment invoice - it will clearly show which email address is associated with your premium or pro account.
Additional help
If you want to transfer your subscription to a different email address, please contact support. We can help you move your paid plan to your preferred account.
This is a common issue with a simple solution - most users find their paid features by logging in with the correct email address.
support email: [email protected]