Troubleshooting Facebook Page Connection Issues in Post Bridge

This guide covers common Facebook page connection issues in Post Bridge and provides step-by-step solutions to resolve them.

Facebook requirements

The product works only with Facebook pages.

Common Issues and Solutions

Issue 1: "All Pages" Option Not Working

If you're experiencing issues connecting your Facebook pages to Post Bridge, especially when using the "all pages" option, there might be a bug. Even if Facebook shows the pages as connected, Post Bridge might not reflect this if the "all pages" option was used.

Issue 2: "No Facebook Pages Found" Error

This error indicates that no Facebook pages were found during the connection process, even if you have admin access. The error message appears as:

No Facebook Pages found. Please ensure you have admin access to at least one Facebook Page.

This typically means the Facebook account you're trying to connect doesn't have sufficient admin access to any Facebook Pages, or there's an issue with the application's permissions.

Solution:

1. Click "Connect Facebook" again on Post Bridge

2. Click "edit previous settings"

3. Ensure all necessary boxes for the page and admin access were individually checked during the connection process

Issue 3: Pages Not Showing Up After Connection

If you're trying to connect your Facebook page and the list of pages is empty, you may need to adjust your connection settings.

Solution:

1. Go to the Facebook connection settings

2. Click on "edit previous settings"

3. Instead of selecting "all pages", choose the specific pages you want to connect one by one

4. Make sure to also check your businesses in the settings

Issue 4: Reconnect Button Not Working

When the "Reconnect" button doesn't work, you need to use an alternative approach.

Solution:

1. Click "edit previous settings" on the reconnect screen

2. Ensure you have given permissions to each page owned by the business individually

3. Avoid selecting "all" and choose pages one by one instead

Issue 5: General Connection Problems

For persistent connection issues with no specific error message, try re-authenticating the connection.

Solution:

1. Go to your Facebook account's Business Integrations settings

2. Remove Post Bridge from the list of authorized applications

3. Return to Post Bridge and try to connect the Facebook page again

4. Grant all the requested permissions during the connection process

5. Ensure the correct business account that owns the page is selected

Permission errors when posting to Facebook

If you see a "Failed to post to Facebook" error indicating missing permissions (e.g., pages_read_engagement, pages_manage_metadata, pages_read_user_content, pages_manage_ads, pages_show_list, or pages_messaging), it means Post Bridge lacks the necessary access to your Facebook Page.

To resolve this, re-connect your Facebook account within Post Bridge and carefully review and approve all requested permissions when prompted by Facebook.

Best Practices

• Always select pages individually instead of using "all pages"

• Ensure proper business portfolio asset selection during reconnection

• Grant all requested permissions during the connection process

• Verify that the business that owns the page you want to connect is selected

Additional Tips

If you encounter persistent Facebook connection issues such as "No Facebook Pages found," even after removing and attempting to reconnect the application, ensure that you select your business portfolio asset during the reconnection process or edit previous settings to include it.