account and billing

How to downgrade your plan or request a refundYou can downgrade your subscription plan or request a refund for your prepaid year if you need to reduce your service level or cancel your subscription. This includes situations where you were charged des

How to fix a misspelled email address during signupIf you accidentally entered the wrong email address when creating your account, you can contact support to have it corrected.What you need to provideTo help us locate and update your account, please

How to give your virtual assistant access to your accountYou can grant your virtual assistant access to your account by setting up shared login credentials.Set up access for your virtual assistantLog in to your accountGo to your account settingsSet a

After entering your payment details, you'll need to complete the sign-up process by logging in with a magic link.Check your email for the magic linkPost bridge sends a magic login link to the email address you used with Stripe during payment. This li

Double charges and duplicate subscriptions can happen for different reasons, but our support team can quickly investigate and resolve these billing issues for you.Double charges from multiple accountsDouble charges typically occur when you sign up wi

This guide helps you resolve the common issue where you've paid for a premium or pro account but can't access the paid features.Problem descriptionIf you've been billed for a premium or pro account but your account doesn't show the upgrade, you're li

You can easily change your subscription plan to better fit your needs.Changing plans through your dashboardTo change your plan:Go to your /dashboardClick the button to the left of your account namePress "Billing" Select your new plan from the availab

You can cancel your Post bridge subscription or trial at any time through your account settings or by contacting support.Cancel through your accountThe easiest way to cancel is through your dashboard:Go to your dashboardClick your name or profile but