Troubleshooting: Can't Access Paid Account After Payment

This guide helps when you've paid for a plan but the dashboard still shows the free plan or won't let you use paid features.

Two possible causes

1. You're signed in with a different email than the one you paid with

Your subscription is tied to the email used at checkout. Check the payment receipt in your inbox for the exact address, sign out, and sign back in with that one. If you'd like the subscription moved to a different email, contact support and we'll move it.

2. The emails match and it still shows free

This is a sync problem on our side, not something you did wrong. Contact support at support@post-bridge.com with the email you paid with; a human will check your subscription and fix your plan the same day. Please don't buy a second plan, that only creates a duplicate subscription.